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Synthetix

Customer service software with AI chatbot, live chat and knowledge base for enterprise contact centres

Ely, United KingdomFounded 2001synthetix.comWebsite technologies

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Highlights

  • New on EvolcAdded 2026-11-03

About Synthetix

Synthetix builds an online customer service platform that combines AI self-service chatbots, agent-assisted live chat, multichannel messaging and a knowledge base with a help centre. The tools are designed to be configured with low-code and no-code methods.

Its customers are large enterprise organisations, including energy providers and transport operators such as National Express, which use the platform for customer support. The company sells licensed software with account management, configuration, training and customer success services.

The company was founded in 2001 and is headquartered in Ely, England. The website states it has completed over 200 deployments across sectors.

Product: Online customer service platform with an AI chatbot (Xan), live chat, real-time messaging, knowledge base and help centre tools.

Jobs at Synthetix

No open positions listed right now.

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Website technologies

Tools and platforms detected on this company’s website, grouped by purpose. Dates record when Evolc observed them.

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Frontend frameworks

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Hosting

Website detection does not establish a paid subscription or company-wide use. Tools loaded after consent or sign-in may be missed. “No longer observed” does not prove the company stopped using a tool.