Senseloom Solutions

Senseloom Solutions builds Senseloom, a conversation intelligence platform that transcribes, analyses and scores customer calls. Features include automatic transcription with speaker identification, scoring of every call against custom quality criteria, compliance rule checks, sharing of call recordings for operator training, and full-text search across transcripts. The platform connects to phone systems, CRMs and contact center tools through an API.

Its customers are call center teams, and the website lists healthcare, cyber security, IT operations and eCommerce as sectors served. Revenue comes from monthly plans with unlimited users: a Starter plan at $299 per month including up to 100 hours of audio, a Professional plan at $999 per month including up to 500 hours, and a custom Enterprise plan. Additional audio hours are billed pay-as-you-go, and a 30-day free trial is offered.

The company was founded in 2012 and is based in Prague, Czech Republic. The website describes its team as having more than 25 years of experience in the software industry.

Product: Conversation intelligence platform offering automatic call transcription, 100% call quality scoring, compliance monitoring, operator coaching and full-text search of transcripts.