Richpanel
AI agents and a shared helpdesk inbox for ecommerce and subscription brands' customer support teams
Highlights
- New on EvolcAdded 2026-11-13
About Richpanel
Richpanel sells an AI customer support platform that combines AI agents with a helpdesk in one inbox. The AI answers email, chat, SMS, WhatsApp, Instagram, Facebook, TikTok and phone, acts on orders and subscriptions through connected tools, and hands unclear requests to human agents. A second AI reviews every closed conversation for knowledge and tool-call gaps.
Its customers are ecommerce and subscription brands with support teams, from a few agents to more than 100, including operators running several brands in one workspace. The helpdesk is priced at $99 per seat per month without per-ticket fees, and AI usage is billed per AI-handled conversation, with add-ons such as a returns and exchanges product.
Richpanel was founded in 2020 and is headquartered in San Jose, California. The company states it is backed by Sequoia Capital and serves more than 3,000 brands. Open roles are listed in Bengaluru, India and as remote positions in the US, across engineering, sales, customer success and growth.
Product: AI agents and helpdesk software for email, chat, social and phone support, with QA AI, a self-service portal and a returns and exchanges add-on.
Jobs at Richpanel
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Website technologies
Tools and platforms detected on this company’s website, grouped by purpose. Dates record when Evolc observed them.
Analytics
- Google Tag ManagerMedium confidence
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- Integration code on pageinline script loader
Content management
- WebflowHigh confidence
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CRM & customer data
- HubSpotHigh confidence
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- Integration code on pageinline script loader
- Website resourcedeclared script/iframe or software asset
- Integration code on pageinline script loader
Hosting
- AWSHigh confidence
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- Integration code on pageinline script loader
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- VercelHigh confidence
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- Response headerx-vercel-id
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Marketing & advertising
- Meta PixelMedium confidence
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- Integration code on pageinitialization/configuration expression
- Integration code on pageinitialization/configuration expression
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- X PixelMedium confidence
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- Integration code on pageinline script loader
Website detection does not establish a paid subscription or company-wide use. Tools loaded after consent or sign-in may be missed. “No longer observed” does not prove the company stopped using a tool.