Lakeside Software

Lakeside Software develops SysTrack, a digital employee experience (DEX) platform that collects endpoint data through an agent installed on each device. The company states that the agent captures 10,000+ data points every 15 seconds and that 1,400+ sensors assess each endpoint. The platform covers use cases such as hardware and software license optimization, help desk ticket reduction, boot and login analysis, and endpoint compliance. It also includes SysTrack AI, an agentic IT support tool.

The company describes its customers as organizations with large or complex IT environments, including IT architects, EUC engineers, help desk teams and executive leaders. Its website lists solutions for financial services, insurance and healthcare organizations. The website states that Lakeside was named a Leader in the 2026 Gartner Magic Quadrant for DEX Management Tools. It does not describe its pricing or revenue model.

The website states that Lakeside has 25+ years of experience in endpoint intelligence and that it is backed by Insight Partners. It lists offices in Ann Arbor (Michigan), Atlanta, Boston and London, and says its team spans nearly 20 countries. Open roles on the careers page include sales, product management and IT security analysis.

Product: SysTrack, a DEX and endpoint observability platform with an AI agent (SysTrack AI) for IT support.