Gradient Labs

Gradient Labs builds AI agents and a platform for customer operations in financial services. Its specialist agents cover collections, disputes, onboarding, KYB, insurance claims and customer service, and the platform runs on top of existing support tools with approval controls for sensitive decisions.

The website names financial services firms, including fintechs and banks, as customers, and lists customer stories with Yonder, Zego, SteadyPay, Pockit and Plum. It also reports a proof-of-concept with LHV Bank. The input does not describe the pricing terms.

Gradient Labs was co-founded by Dimitri Masin, Danai Antoniou and Neal Lathia; the website says Masin was an early Monzo employee and Lathia built Monzo's machine learning infrastructure. Press coverage in the input reports a $13 million Series A round. The website lists London and New York offices, and its seven open roles span sales, engineering, data science and deployment in both cities.

Product: AI agents and an operations platform for customer service, collections, disputes, onboarding, KYB and insurance claims in financial services.