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Eloquant

Cloud contact-centre and voice-of-customer software for European companies in banking, insurance and telecoms

Gieres, FranceFounded 2001eloquant.comWebsite technologies

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Highlights

  • New on EvolcAdded 2026-10-28

About Eloquant

Eloquant publishes a cloud customer experience platform that covers omnichannel contact-centre software (CCaaS), voice-of-the-customer analysis and satisfaction surveys. Modules include IVR telephony, digital channels, chatbot and callbot, real-time supervision, quality monitoring, customer feedback management and reporting, with AI features across the platform.

Customers are companies and public-sector organisations that run customer contact operations, including banks, insurers and mutual insurers, telecoms, energy, transport, retail and public services. The company sells its platform as SaaS and provides integration with business tools, training and ongoing support through project and account teams.

Eloquant was founded in 2001 and is headquartered in Gières, in the Auvergne-Rhône-Alpes region of France. It reports operations on two sites, customers in more than 40 countries, and ISO 27001 and ISO 27701 certification. Its listed references include Bouygues Telecom Entreprises, Macif and Groupe France Mutuelle.

Product: Cloud customer experience platform with omnichannel contact-centre, voice-of-customer and satisfaction survey modules, enriched by AI.

Public tenders won

1 tender won since 1 Jan 2024 from 1 public buyer in France. From EU award notices (TED) that name Eloquant by its registry number.

  • 2 May 2024 INSEE · Fourniture d'une solution omnicale en mode SaaS de gestion des contacts de l'Insee avec des utilisateurs notice

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