contactcentre.ie

ContactCentre.ie (legal name Touch and Connect Ltd) provides outbound telephone calling services. Work includes telephone market research and polling fieldwork, charity fundraising such as regular giving, reactivations, upgrades and lead follow-up, and customer or member calling. The agent who makes the first call owns the callback.

Clients are market research agencies, charities and other organisations that commission calling campaigns, and campaigns are quoted individually. The company's interviewers have worked on national fieldwork for UK general elections, Irish elections and the Brexit referendum. An optional Dagmor call review service adds transcription, scoring and reporting for campaign quality.

Founded in 2013, the company is based in Carndonagh, County Donegal, with 50 people, 25 full-time and 25 flexible. For the RTÉ Does Comic Relief appeal, 40 of its agents answered about 8,000 of roughly 10,000 incoming calls in two and a half hours.

Product: Outbound telephone calling: market research fieldwork, charity fundraising, lead follow-up and customer or member calling; optional Dagmor call review.