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Wrap-up Company

Outsourced customer service replies by email and social media for small businesses, on flat monthly plans

Tallinn, EstoniaFounded 2008wrap-up.euWebsite technologies

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Highlights

  • New on EvolcAdded 2026-10-29

About Wrap-up Company

Wrap-up Company OÜ provides outsourced customer service for small businesses. The team builds an FAQ from the client's previous communication, trains on the client's tone, then answers customer queries by email and optionally on social media, and reports recurring customer issues to the client.

Customers are small business owners. Pricing is in three flat monthly plans: essential at £799/month (email replies), active at £999/month (email and social media), and pro-active at £1499/month (adds proactive requests to best customers to leave reviews, such as on Trustpilot, with replies within 12 hours). Each plan has a one-time set-up fee and no minimum term, and bespoke pricing is available.

The company was founded in 2008 and is registered in Tallinn, Estonia. The website states that its team has run several small businesses for more than ten years.

Product: Outsourced email and social media customer service handled by a team of agents, billed as monthly plans with a one-time set-up fee.

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