White Hat
Customer service consultancy in Finland that redesigns service processes, organisation and technology for companies and organisations
Highlights
- New on EvolcAdded 2026-10-28
About White Hat
White Hat is a customer service optimisation consultancy. It plans and implements customer service change projects, covering processes, organisation, technology use, recruitment of key people, and mentoring and coaching.
Clients named on the company's site include VR, Alma Media, Reima, Kuntaliitto and Rainmaker Contact Center. Besides project work, White Hat sells an online customer service training course, the Asiakaspalvelun Akatemia, and a market review of customer service outsourcing services.
White Hat Oy was founded in 2014 and is based in Espoo, Finland. Its partners listed on the site are Laura Paloposki and Samuli Ketola.
Product: Customer service optimisation projects, an online customer service training course (Asiakaspalvelun Akatemia) and a customer service outsourcing market review.
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Website technologies
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- AWS
- Cloudflare
- Drift
- Google Tag Manager
- Google Universal Analytics
- Webflow