warszawa19115.pl
Warsaw city contact centre portal and app where residents report municipal problems, request information and book office visits
About warszawa19115.pl
Warszawa 19115 is the contact centre of the City of Warsaw (m.st. Warszawa). It takes questions and reports from residents through a web portal, a free mobile app, a phone line, e-mail and a chat with an advisor. Requests needing action by city services are forwarded to the responsible municipal unit, and the applicant receives a case number to track progress.
The service is used by residents, businesses and visitors who deal with Warsaw city administration. The app and portal also offer waste collection schedules and sorting rules, air quality data, a map of AED defibrillators, public toilets, parking and water points, and online booking of visits to the city office. Information on city taxes and fees, and on business registration, is published on the portal.
The centre operates 24 hours a day, seven days a week, and offers sign language interpretation through the portal. Emergencies are directed to the 112 emergency number.
Product: Web portal, mobile app, phone line, e-mail and chat for reporting city problems, requesting information and booking office visits.
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