vostel.co.uk

Vostel provides business telephone systems that run on IP desk phones, cordless phones or apps, and works on Windows, Mac, iOS and Android. Its portfolio also covers business broadband with a static IP address, O2 and Vodafone SIM-only mobile packages, and indoor and outdoor Wi-Fi connectivity. Customers manage their account and call flows through the Stan customer area, and the Oona web app integrates the phone system with websites and CRM tools. Vostel Assist offers 24/7 broadband monitoring, software upgrades, network troubleshooting and firewall or port-forwarding changes. An AI virtual assistant, HashKey VA, is in beta on the Stan platform.

Customers are businesses. Telephone and mobile services are sold on monthly contracts, with a one-month term offered as standard. Mobile packages are covered by a bill limit guarantee. A published case study describes a garage in Preston with an MOT centre that moved to Vostel for telephones, IT infrastructure and Wi-Fi.

The website states that Vostel has over 100 reviews. Its call recording feature supports stopping and restarting recording during card payments, which the company describes as PCI DSS compliant. The company also cites lower-power servers as part of its equipment approach.

Product: Hosted business telephone systems with Stan customer portal, Oona web app, Vostel Assist support, plus broadband, mobile SIM and Wi-Fi services.