Vocalcom

Vocalcom sells a cloud contact center platform, Omnix, in which AI agents and human agents work together across voice, WhatsApp, email, SMS, RCS, video and social media. Product modules include AI Workforce for outbound and inbound interactions, Agent Assist for real-time agent guidance, automatic quality monitoring (Auto QM), AI call summaries, biometric voice authentication, WhatsApp Business Calling, and BI reporting with real-time KPIs.

The company's customers are described as banks, telcos, insurers and large business process outsourcing (BPO) providers. Typical use cases on the site are sales, customer service, collections and appointment scheduling.

Vocalcom was founded in 1995 in Paris and its registered seat is in Courbevoie, France. The website reports 1,250+ total customers, 165,000+ platform users and presence in 47+ countries, with teams in Europe, Latin America, Africa and the Middle East. Its careers page lists openings in engineering and platform, applied AI, customer success, enterprise sales and partnerships.

Product: Omnix, a cloud contact center platform with AI agents, human agent tools, omnichannel inbox, outbound dialing and quality monitoring.