verbraucherzentrale.de
Independent consumer advice and advocacy for consumers across Germany
About verbraucherzentrale.de
The Verbraucherzentralen provide consumer information and independent advice online, by phone and at local advice centres. Their work covers private household legal and financial matters, product and service issues, health, energy, insurance and other consumer topics.
The organization is funded mainly by public sources and project grants, with additional income from advice services and guidebook sales. It also pursues legal action over consumer rights violations and represents consumer interests in policy discussions.
The network operates in all German federal states, with around 200 advice centres and more than 2,000 employees across the state consumer centres and the Verbraucherzentrale Bundesverband. The federal association was founded in 2000 and has an office in Brussels.
Product: Consumer information, independent advice, legal advocacy and consumer education.
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