verbraucher-schlichter.de
Out-of-court dispute resolution for consumers and businesses in Germany when no industry-specific consumer body applies
About verbraucher-schlichter.de
The Universalschlichtungsstelle des Bundes is a state-appointed out-of-court dispute resolution body in Germany. It mediates consumer disputes between consumers and businesses under the Verbraucherstreitbeilegungsgesetz (VSBG), and its proposals are neutral legal assessments offered to both parties.
It becomes active when a first attempt at direct settlement between the parties has failed and no industry-specific consumer arbitration body is responsible. Its legal team either refers the matter to the competent body or handles the case itself. The service is operated by Zentrum für Schlichtung e.V. and has been appointed by the Federal Office of Justice (Bundesamt für Justiz) since 2020, after its predecessor general consumer arbitration body was set up in 2016.
The office is based in Kehl am Rhein. The website states that current waiting time before a request is processed can be up to four months.
Product: Out-of-court mediation of consumer disputes between consumers and businesses, with neutral legal assessment in proceedings.
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