Trengo

Trengo provides a customer engagement platform with a shared inbox that combines WhatsApp, email, live chat, social messaging and voice, with customer details shown next to each conversation. The product includes AI agents that handle repetitive questions, AI Journeys, AI Voice and integrations with tools such as Shopify and WooCommerce. It also offers WhatsApp Business API access as an official WhatsApp Business Partner.

The company sells subscription plans (Boost, Pro and Enterprise) to teams, with pricing based on included users and monthly or yearly conversation volumes. Its site names support teams, sales teams and eCommerce brands as target users, and lists industries including eCommerce, leisure, hospitality, travel, automotive and financial services. The website states that it works with 1,500+ customers globally.

Trengo was founded in 2017 in Utrecht, the Netherlands, and describes itself as European-owned. The About page lists 100+ employees and a Series A round in 2021 ($36 million). The careers page lists a Utrecht office and open roles in marketing, partnerships, finance and customer success.

Product: Shared omnichannel inbox for WhatsApp, email, social, live chat and voice, with AI agents, AI Journeys, AI Voice and integrations such as Shopify.