Trendline Analytics

Customer experience testing, surveys and training for retail, hospitality and call-centre clients in the Baltics

Tallinn, EstoniaFounded 2002trendline.ee Website technologies

Highlights

New on EvolcAdded 2026-10-28

About Trendline Analytics

Trendline Analytics builds customer-service measurement tools: mystery-shopper tests (testostud), customer and employee surveys, training programmes and service standards. Its outputs are department-level results and measurable service rules that clients can act on.

Customers are retail and shopping centres, restaurants and hotels, call centres and sales departments, and other service businesses, with case references from Telia, Apollo Kino, Viru Keskus, Tervis Spa Grupp and Sportland. The company sells these services as projects and recurring measurement work.

The company was founded in 2002 and is headquartered in Tallinn, Estonia. Its website states it serves clients across the Baltic countries and offers video materials in Estonian, Russian, English, Latvian and Lithuanian.

Product: Mystery-shopper tests, customer and employee surveys, customer-service training and departmental service standards.

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