TopCall

TopCall provides outsourced telephone answering and first-line customer service for businesses in Denmark. Services include message-taking, transferring calls to the client's staff, calendar booking, and first-line customer support handled in the client's company name. Clients can report meetings, holidays or sickness through the MyTopCall app so calls are routed correctly.

Customers are Danish businesses that miss calls during working hours, with case examples from a trades company, a clinic, an advisory firm and a law firm. The website says the company has more than 600 customers and a 4.8/5 Trustpilot rating, and it offers an online price calculator for phone answering services. The company is presented as TopCall ApS, with Kenneth Steen named as director.

The website does not state a founding year. A client testimonial says TopCall has handled one client's phone since 2012. Current job postings are for customer service and operations roles in Næstved, Denmark, and for customer service roles in Málaga, Spain, including a remote Danish-speaking position.

Product: Telephone answering service with message-taking, call transfer, calendar booking and first-line customer support, plus the MyTopCall client app.