SupportYourApp

SupportYourApp provides outsourced customer support (L1 to L3) through chat, email, phone and social channels, delivered by human agents and combined with its own AI products: SupportResponse for text, SupportVoice for calls, SupportBrain for agent assistance, and SupportCRM as a shared inbox. The website states that human specialists supervise and escalate cases handled by AI.

Customers are tech companies, including SaaS, fintech, app, platform, software and hardware businesses; the website names Calm, MacPaw, Glovo and Mastercard as clients. Services are sold through three delivery paths (Human Team, AI & Human Agents, AI & Systems) and pay-as-you-go options per ticket and per minute, with custom pricing.

The company describes its origins as 2010, when it started as a support department of a software company, and states that it was founded in Kyiv, Ukraine. The website reports 1,500+ specialists, coverage in 60+ languages, and hubs in many countries. It lists ISO 27001:2022 and PCI DSS Level 1 certifications. Open positions include customer support consultants, T3 and L2 support engineers, DevOps engineers, developers, a PPC specialist and legal counsel, across multiple countries.

Product: Outsourced L1-L3 customer and technical support across chat, email, phone and social, with AI agents (SupportResponse, SupportVoice, SupportBrain) and SupportCRM.