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Strategy Hand

Customer success and retention consultancy for UK D2C, subscription and ecommerce brands

London, United KingdomFounded 2019strategyhand.comWebsite technologies

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Highlights

  • New on EvolcAdded 2026-11-05

About Strategy Hand

Strategy Hand is a London-based consultancy that advises D2C, subscription and ecommerce brands on customer success, retention and review programmes. Its work includes requirements workshops, operating-model design, audits of the CX stack and helpdesk, review and retention flows, and implementation support.

Its customers are founders and CX leaders at UK D2C, subscription and ecommerce brands, including start-up, early-stage and scale-up companies. Engagements are priced against outcomes such as CSAT lift, churn reduction, review volume and cost-to-serve, rather than seat-time. Fulfilment and delivery are handled by its sister brand Dunmore Group, which specialises in logistics.

The company was founded in 2019 and is headquartered in London. It is part of a wider group that includes Dunmore Group. Its CEO and founder is Lewis Daniels.

Product: Customer success consulting: operating-model design, CX stack and review-flow audits, retention and review programmes, and implementation support.

Jobs at Strategy Hand

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