Speakylink

Speakylink provides a SaaS visual assistance solution for contact centers. Advisors can start actions such as screen sharing and live video during a phone call, and each action requires the customer's acceptance. The company states that no readable confidential data passes through its servers, that flows are encrypted, and that the solution is hosted in France for European clients.

Its customers are customer service and technical support teams that use remote visual support for diagnostics, control, maintenance and assistance, and the company sells access to its platform on a software-as-a-service basis. The website says the solution reduces travel costs, cites a 99.9% availability rate, and describes 65 EUR saved per trip avoided through a visual assistance session.

Speakylink was founded in 2013 and is registered in France as a SAS, with its headquarters in Saint-Herblain, near Nantes. The website describes the company as based in Nantes and says it supports clients across France, including Paris, Lyon, Marseille, Lille, Bordeaux, Toulouse, Montpellier, Rennes, Strasbourg and Grenoble. The company reports having obtained the AFNOR "committed company" label at its exemplary level.

Product: Remote visual assistance platform for contact centers, offering screen sharing and live video during customer calls without installation.