Sigma Connected
Outsourced customer contact, collections and complaint handling for utilities, financial services and telecoms brands
Highlights
- New on EvolcAdded 2026-10-29
About Sigma Connected
Sigma Connected provides outsourced customer experience services, including customer services, collections, complaint management, customer acquisition and offshoring. Services are delivered across phone, web and live chat, SMS, social media and email, 24 hours a day, 365 days a year. It also offers ReachOut, a service for problem debt, and operates ServiceOne, its proprietary operational platform that combines workflows and AI-enabled insight.
Its clients come from energy, water, financial services, telecommunications, retail and ecommerce, travel and tourism, insurance and government. Published case studies name clients including Shell Energy, Kraken, Oakbrook and Barnet Council.
Sigma Connected was founded in 2002 and is headquartered in Birmingham, UK. It is a Digicall Group company, and the group was founded in South Africa in 2003. The company operates in the UK and South Africa, with over 5,000 people across both countries. It is FCA regulated and holds ISO 27001 and ISO 9001 certifications, and it is PCI DSS compliant.
Product: Outsourced customer services, collections, complaint management and customer acquisition, plus the ServiceOne operational platform.
Jobs at Sigma Connected
Leadership
- Gary Gilburd · Co-founder & Chief Executive OfficerSource: company website
- Mike Harfield · Co-founder & Chief Executive OfficerSource: company website
- Andrew Law · Chief Financial OfficerSource: company website
- Andy Norbury · Chief Operating OfficerSource: company website
- Ben Jones · Chief Commercial OfficerSource: company website
- Ian Gerleman · Chief Technology OfficerSource: company website
- Peter Doveren · Chief Growth OfficerSource: company website
- Christo Smit · Director of Financial Reporting and ControlSource: company website
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Website technologies
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- WordPress
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- jQuery