Shortways

Shortways develops Shortways Assistant, an in-application digital adoption platform that shows users step-by-step guidance, tooltips, contextual FAQs and notification bubbles inside business applications. It also offers Smart Ticketing, a support ticket platform that sends requests with context from within the application, and Shortways Designer, an interface for creating and publishing user documentation.

Its customers are mid-sized enterprises and large accounts with 1,000+ employees that deploy or manage business applications such as Oracle ERP Cloud, Oracle HCM Cloud, Cegid Talentsoft, SAP SuccessFactors and Kelio. Named customers on the website include Orange, VINCI, TotalEnergies, GRTgaz and France Télévisions. Buyers are typically HRIS, ERP, finance and purchasing teams, change consultants and CIOs.

The company is registered in France, with its headquarters in Laval and part of the team based in Paris. It was founded in 2011 and has around fifteen people across Customer Success, Research & Development, Marketing and Sales. The website states that the platform is deployed in 30 countries and available in 26 languages.

Product: Shortways Assistant (in-app guidance and FAQs), Smart Ticketing (context-rich support tickets) and Shortways Designer (user documentation authoring)