Service Telefonen

ServiceTelefonen provides outsourced customer service for businesses in Norway: switchboard (sentralbord) answering, order intake and a customer service centre offering first- and second-line support by phone, e-mail and chat. Clients can outsource all or part of their customer service, and the company describes its work as tailored to each client's products, routines and volumes.

Customers are Norwegian businesses that outsource customer contact rather than staff it in-house. The company describes its services as a way to reduce staffing and training costs, and it offers add-ons such as callback, chat, calendar and booking handling, Trio Visit visitor management and surveys. It also states that it has developed its own CRM solution on Microsoft technology and works with systems including Microsoft 365, Trio Enterprise, Citrix, Mamut and Vega.

The company is registered in Skarnes, Norway, and was founded in 2005. It states that it is in the process of obtaining ISO certification and that all operators go through a certification and training programme.

Product: Outsourced switchboard, order intake and customer service centre (1st and 2nd line support) with add-on call, chat and booking services.