Service Monitor
Customer feedback research and mystery shopping programmes for hospitality, leisure, retail and catering businesses
Highlights
- New on EvolcAdded 2026-11-08
About Service Monitor
Service Monitor provides customer experience research, including mystery shopping, online surveys, focus groups, mystery calls, review monitoring and AI-adaptive surveys. Its programmes combine feedback methods with reporting, analysis and recommendations.
Customers include independent venues, global brands and multi-site operators in hospitality, leisure, retail and contract catering. The company also offers employee surveys and multi-country feedback programmes.
Service Monitor is a family business based in Berkhamsted, Hertfordshire. The registry records its founding in 2001.
Product: Customer experience research programmes combining surveys, mystery shopping, review monitoring, focus groups and reporting.
Jobs at Service Monitor
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