Sereneo
Customer-service automation platform with chatbots, mailbots and callbots for companies running multichannel contact centres
Highlights
- New on EvolcAdded 2026-10-30
About Sereneo
Sereneo develops Djiin, a no-code platform that automates customer-relationship tasks across phone, email, chat and social media. It combines decision trees with NLU and generative AI so bots can understand requests, decide and act on them. Listed components include a mailbot, chatbot, callbot, back-office bot and an assistance tool for advisors.
Customers are companies with customer service operations. Clients named on the website include DPD France, Interflora, Téléshopping, Mister Auto, Solocal and Kiabi.
The company was founded in 2001 and is headquartered in Meudon, France. The platform is hosted in France, and Sereneo reports an EcoVadis silver CSR medal for 2024.
Product: Djiin, a no-code platform for automating customer-relationship processes with chatbots, mailbots, callbots and AI-assisted advisor tools.
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Website technologies
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