SentiSquare

SentiSquare develops a No-Code NLP platform that analyses customer communication across channels. It gives an overview of contact-center operator performance, sales conversations and compliance with internal and legal rules. The website says the platform uses small language models (SLM) that customers can create and manage themselves, and that it connects to existing company systems.

The website names telecommunications, finance, energy and insurance companies as clients, and lists O2, Raiffeisenbank, E.ON, ČSOB and Kooperativa among them. The site does not describe the pricing or revenue model.

SentiSquare was founded in 2014 as a university spin-off focused on applying NLP methods to business. The registry lists Plzeň as its headquarters, and the careers page gives a Plzeň address and a Prague address. Open roles on the careers page include AI Engineer, Customer Success Manager, Senior Sales Specialist and Frontend developer.

Product: No-Code NLP platform for analysing 100% of customer interactions across communication channels, using configurable small language models.