schlichtungsstelle-bgg.de

Government dispute-resolution body mediating accessibility and disability-discrimination conflicts under Germany's BGG law

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About schlichtungsstelle-bgg.de

The Schlichtungsstelle nach § 16 BGG mediates out-of-court conflicts concerning accessibility and disadvantage of people with disabilities. Its legal basis is the Behindertengleichstellungsgesetz (BGG) and the Barrierefreiheitsstärkungsgesetz (BFSG), together with the ordinances issued under them.

People with disabilities can submit an online application to start a mediation procedure. The office is set up at the Federal Government Commissioner for the Concerns of Persons with Disabilities (Beauftragter der Bundesregierung für die Belange von Menschen mit Behinderungen), and proceedings are conducted by mediating persons.

The office publishes annual reports; the ninth annual report, covering 2025, recorded 436 applications for mediation, a sharp increase over the previous year.

Product: Out-of-court mediation procedure (Schlichtungsverfahren) for disputes on accessibility and disadvantage of people with disabilities under the BGG.

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