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samhammer.de

Managed technical customer service combining AI agents and field technicians for device makers, retailers and public bodies

Weiden i.d.OPf., Germanysamhammer.deWebsite technologies

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Highlights

  • Hiring6 open roles
  • New on EvolcAdded 2026-11-05
  • Remote-friendly5 of 6 open roles remote or hybrid

About samhammer.de

Samhammer is a German managed service provider that takes over the technical customer service of companies, from incoming requests to on-site device service. Its offerings include an Agentic Service Center where AI agents and staff handle requests together, lifecycle services for technical devices, an AI agent management platform with a knowledge factory, and solution architecture.

Customers come from retail, device manufacturers and industry, household and electrical appliances, environmental and climate equipment, eHealth and medical technology, and public institutions. Clients buy the availability of their service and devices rather than tickets or staff. Published case work includes a service desk for a global measurement technology maker and a helpdesk for a food discounter.

Samhammer AG was founded in 2000 and traces its business back to 1988. The company is based in Weiden i.d.OPf., Germany, where it also has an office, and reports more than 800 employees. Its CEO is Thomas Hellerich. Open roles include sales, field service technicians, second-level IT support and an apprenticeship in application development.

Product: Agentic Service Center, lifecycle services for devices, AI Agent Management Platform with Knowledge Factory, and solution architecture.

Jobs at samhammer.de (6)

samhammer.de is hiring for 6 roles, mostly in customer support, based in Weiden. 5 are remote.

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