Pylon

Pylon provides a customer support platform in which humans and AI agents work on customer tickets together. Its features include an Assist Agent, a Support Agent that resolves questions across channels, a Slack Agent, automations, reusable skills, and account intelligence that combines conversations, CRM, product usage and code context.

The company sells to B2B support, customer success and account teams. The site states it serves more than 1,500 B2B customers and offers per-seat plans (Professional, Advanced, Enterprise) plus credits for agentic features and paid add-ons such as Account Intelligence and calling. Integrations listed include Slack, Microsoft Teams, Salesforce, HubSpot, Snowflake, Linear and Jira.

The site lists Pylon Labs, Inc. as the company and San Francisco as its in-person office. Founders are described as former software engineers from Airbnb, Samsara and Affinity, and the company says it raised more than $50M from investors including Andreessen Horowitz and Bain Capital Ventures. The site lists 15 open roles, mostly in San Francisco engineering, plus sales, support, product and design positions, with one account executive role in New York and one in London.

Product: Agentic support platform combining a shared ticketing inbox, AI agents, automations, skills, and account intelligence for B2B support teams.