Puzzel

Puzzel sells a CX ecosystem platform for contact centres. It combines a contact centre suite for omnichannel interactions with AI-powered tools, including virtual agents, real-time agent co-pilot and live call summaries, conversational intelligence, quality management, knowledge management, case management and workforce management.

Its customers are contact centres and customer service teams in retail, travel and hospitality, public sector, energy and utilities, banking and insurance. The solutions are offered as modular packages of channels, features and tools, and through a partner network of technology, consulting and reseller partners.

Puzzel states that it started in Norway in 1998 and lists its headquarters in Oslo, with offices in London, Copenhagen, Amsterdam, Sofia and Stockholm. The website says customers handle 83M customer interactions per month on the platform. Current job postings include an Account Executive for the Netherlands, a Senior Product Marketing Manager and a (Senior) Cloud Security Engineer, with locations across the Nordics, the UK and the Netherlands.

Product: Puzzel CX ecosystem: a modular contact centre suite with AI virtual agents, agent co-pilot, quality management, knowledge, case and workforce management tools.