OpenOne

OpenOne develops OneSolution EVO, an omnichannel application that gives contact centre agents and support teams a single view of client communication history across channels. Its product line also includes OnePlace, a knowledge base with AI-assisted search, a chatbot and the OneCoach module for testing employee knowledge, and OneWay, an SMS tool for customer satisfaction surveys.

The customers are call centres and customer service teams, with references including the call centres of UNIQA pojišťovna in the Czech Republic and Slovakia and the E.ON customer service centre. Besides its applications, the company offers consultations, workshops, Manager and Team Leader Clubs and a "CoolCenters" programme for contact centre workplaces.

The company was founded in 2001 and is registered as a joint-stock company (a.s.) with headquarters in Praha. The input does not state its markets beyond the Czech and Slovak references, nor any hiring activity.

Product: OneSolution EVO omnichannel agent desktop, OnePlace AI knowledge base with chatbot, OneWay SMS surveys, and consulting and workshops for contact centres.