ombudsstelle.at

The Internet Ombudsstelle is a free online service that takes consumer complaints and answers legal questions about online shopping, subscription traps, online payments, travel and tickets, data protection, copyright and images published online. It also runs the fraud warning platform Watchlist Internet. The website states that it does not offer help with technical problems.

It is an officially recognized alternative dispute resolution body under the Austrian Alternative Dispute Resolution Act (AStG). Consumers file complaints through the website, and where the body is competent it asks the business to take part in a dispute settlement procedure at no cost to either side. The service is operated as a project of the non-profit association ÖIAT and is funded by the Federal Ministry of Social Affairs, Health, Care and Consumer Protection and the Federal Chamber of Labor.

The project was founded in December 1999 as Internet Ombudsmann and was renamed Internet Ombudsstelle in September 2020. The website's 2025 figures report 11,347 submissions, 3,982 dispute resolution cases, 6,359 advice cases and an average procedure duration of 27 days. The team consists of legal professionals and mediators, and the website is published in German and English.

Product: Free online complaint handling, out-of-court dispute resolution and legal advice for consumers, plus the Watchlist Internet fraud warning platform.