Novellus Solutions
Ongoing service developing customer contact systems, ticketing and chatbots for mid-sized companies
Highlights
- New on EvolcAdded 2026-10-30
About Novellus Solutions
Novellus Solutions Oy provides ongoing support for customer service and service management systems. Its Solution Owner service covers continuous development of customer contact handling, including ticketing and customer service systems, chatbots and AI-based tools.
The service is aimed at medium-sized companies with 10–250 customer service agents and is offered at a fixed price. Work is planned as a shared roadmap and delivered in mini-sprints, and it typically starts with an onboarding or restart project before moving on to continuous development.
The company was founded in 2015 and is headquartered in Parainen, Finland. Its service menu includes data migration, such as moving hosting from USA to EU, integration consulting, self-service portal branding, and reporting and monitoring development.
Product: Solution Owner: a fixed-price continuous service for developing customer contact handling, ticketing and customer service systems.
Public tenders won
1 tender won since 1 Jan 2024 from 1 public buyer in Finland. From EU award notices (TED) that name Novellus Solutions by its registry number.
- 12 Nov 2025 Tiera Oy · Kilpailutuksen uudelleenkäynnistys: Palvelu- ja käyttövaltuushallinnan hankinta notice
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