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nationaleombudsman.nl

Handles citizen complaints about Dutch government agencies and helps public bodies improve their services

Netherlandsnationaleombudsman.nlWebsite technologies

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Highlights

  • New on EvolcAdded 2026-10-28

About nationaleombudsman.nl

The Nationale ombudsman is a Dutch public body that handles complaints from citizens about government agencies. Its website lists complaint areas including the Belastingdienst, Dienst Toeslagen, municipalities, passports and civil registration, the IND, and asylum and visa matters.

Its customers are members of the public with complaints about government bodies, and government organisations that it helps to improve their service delivery. It also publishes practical information, sample letters and a section for professionals.

The website publishes news on consultation hours, including visits to Bonaire and Groningen, and a 2026 statement on discrimination against Sinti, Roma and travellers. In 2026 the current national ombudsman, Reinier van Zutphen, announced he would step down at the end of his term.

Product: Complaint handling for citizens about government agencies, with advice to public bodies on service improvement

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Website technologies

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  • Drupal
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