mediateurfevad.fr
Free out-of-court mediation for consumers in disputes with FEVAD member online sellers over distance purchases
Highlights
- New on EvolcAdded 2026-10-30
About mediateurfevad.fr
The service runs consumer mediation for disputes between consumers and members of the Fédération du e-commerce et de la vente à distance (FEVAD) who have joined the mediation scheme. A consumer can refer a dispute about a distance purchase of a good or service delivered in France, and a representative may file on the consumer's behalf. Mediation is free for consumers and is voluntary for both parties.
Consumers are the primary users, and the service also has a section for businesses. Once a complete file is accepted, the mediator has 90 days to propose an amicable solution, which can be extended with notice to the consumer. Consumers can use a secure online mediation space to follow their case.
The service is operated from Paris, and its postal address is in Paris CEDEX 8. The mediator is an independent body attached to FEVAD and is presented as part of the French consumer mediation framework.
Product: Out-of-court consumer mediation service for disputes with FEVAD member companies over distance purchases delivered in France.
Jobs at mediateurfevad.fr
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