Mazaru
Customer experience consultancy designing IVR, bots, AI agents and service content for contact centres of large UK brands
Highlights
- New on EvolcAdded 2026-10-30
About Mazaru
Mazaru is a customer experience (CX) services company. Its offerings include CX audits, AI Agent DNA (defining how an AI agent sounds, feels and behaves), IVR and natural language design, bots and conversation design, knowledge bases and FAQs, and music, PPL and PRS licensing for telephone systems.
Its customers are organisations with customer service operations, and the company works with them on a project basis, with case studies citing Ageas, Domestic & General and BrokerLink. Reported results include a 32% reduction in average handling time for Ageas and a 36% increase in callback selections for Domestic & General. Training, quality assurance, coaching, design and video, and graphic design are also listed among its services.
Mazaru was founded in 1989 and is headquartered in Mold, United Kingdom.
Product: CX audits, AI Agent DNA, IVR and natural language design, bots and conversation design, knowledge bases, and training services for customer service teams.
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