lytra

lytra is an AI platform for after-sales service in manufacturing. It reads customer requests, manuals, drawings, parts lists and service history, resolves service cases step by step, and carries out follow-up actions such as checking parts availability, validating warranty cases and creating spare parts orders in the customer's ERP system. Integrations with MS Outlook, SAP and network drives are listed on the website.

The company's stated customers are machine builders and manufacturing service teams, which it targets with a service-revenue offering; the site names an installed-base service business as the main use case. The website does not describe pricing or a revenue model in detail, so the business model is inferred from the product's B2B SaaS-style positioning.

The company is registered in Germany as lytra GmbH, with its address in München (Munich), and the website lists Munich as its location. It was founded by Etienne Fieg (CEO) and Benedikt Vogler (CTO). The website names HTGF as a backer and lists open positions including a Forward Deployed Engineer and a GTM Associate.

Product: AI service platform that handles manufacturing service cases and follow-up actions in ERP systems, with connectors to Outlook and SAP.