LiveChat

LiveChat sells live chat and AI customer service software, now marketed as Text by LiveChat. The product includes a website chat widget, an AI Agent that answers questions from a knowledge base and hands conversations to staff, a shared inbox for chats and tickets, and customer details with browsing and cart activity. Integrations include Shopify, WordPress, WhatsApp, Messenger and Google Tag Manager, and an MCP connection for AI assistants.

Customers are businesses that run websites, particularly eCommerce and CMS sites built on Shopify, Webflow or WordPress, and teams ranging from small companies to enterprises. Plans are subscriptions priced per user: Essential starts at $19 per user per month and Growth at $79 per user per month, both billed annually, while enterprise pricing is custom. The company states that more than 30,000 customers use its products.

LiveChat was founded in 2002 and is headquartered in Wrocław, Poland. Its product suite also includes ChatBot, HelpDesk and KnowledgeBase, and the brand is part of Text S.A., which is listed on the Warsaw Stock Exchange. Open roles listed include senior backend engineering, product design, growth marketing and an in-house lawyer, in hybrid, remote and Wrocław locations.

Product: Text by LiveChat: website live chat widget, AI Agent, shared inbox for chats and tickets, and visitor and sales tracking.