Level AI

Level AI builds a customer experience platform that analyzes contact center interactions and deploys AI agents. Its product set includes quality management with automated scoring, AI virtual agents, AI workers for multi-step workflows, voice of the customer insights, real-time agent assist, analytics, and screen recording. The company also offers its own task-specific models for customer experience.

Its customers are enterprise customer operations teams in financial services, healthcare, retail, insurance, consumer tech, enterprise SaaS and ecommerce. The website presents the product as a software platform sold to these organisations. The company states it has more than 100 business customers and that it analyzes over 1 billion customer interactions per year.

Level AI is headquartered in Mountain View, California, and was founded by Ashish Nagar, who is listed as CEO. Its investors include Battery Ventures, Adams Street Partners and Village Global. The website states that Level AI has entered into an agreement to be acquired by Five9. Open roles are mainly in engineering and machine learning, based in Noida and Bengaluru, India, with some customer delivery, account management and sales roles in the United States.

Product: Conversation intelligence and AI agent platform for contact centers, covering quality management, virtual agents, agent assist and analytics.