Konecta Czech
Customer and employee experience services and the Kolibri AI platform for banks, telcos, insurers and retailers
About Konecta Czech
Konecta Czech a.s. is the Czech entity of the Konecta group, which provides customer experience (CX) and employee experience (EX) services powered by agentic AI. Its offering combines hybrid human and AI agent solutions for front- and back-office operations, employee helpdesks and knowledge management, outcome-based growth and marketing services, and strategy and transformation consulting. The Kolibri AI platform is offered as a product for accelerating agentic AI deployments.
Customers are enterprises in banking and financial services, insurance, telecoms, utilities, healthcare, retail and e-commerce, automotive and mobility, media and technology, and the public sector. The group states that it works with 500 clients and that it earns revenue through CX and EX services, including outcome-based solutions.
The Czech company was founded in 2000 and is headquartered in Prague. It is a subsidiary of a foreign group that reports more than 109,000 people in 28 countries and over 40 languages. Careers pages advertise roles in customer experience, BPO and digital transformation.
In October 2026 the group announced a forbearance agreement with most of its SFA lenders while it works to strengthen its capital structure.
Product: Kolibri AI platform and CX/EX solutions: hybrid AI agent customer service, employee helpdesks, growth and marketing services, and transformation consulting.
Public tenders won
21 tenders won since 1 Jan 2024 from 1 public buyer in Czechia, worth 400.3M CZK as awarded. From EU award notices (TED) that name Konecta Czech by its registry number.
- 27 Oct 2026 ČEZ Prodej, a.s. · Služby externího call centra · 11.8M CZK notice
- 27 Oct 2026 ČEZ Prodej, a.s. · Služby externího call centra - Retence · 100.0M CZK notice
- 12 Oct 2026 ČEZ Prodej, a.s. · Služby externího call centra 3Q2026 · 9.5M CZK notice
- 10 Jul 2026 ČEZ Prodej, a.s. · Služby externího call centra 2Q2026 · 19.1M CZK notice
- 9 Jul 2026 ČEZ Prodej, a.s. · Služby externího call centra · 11.8M CZK notice
- 11 Jun 2026 ČEZ Prodej, a.s. · Služby externího call centra - Retence notice
Jobs at Konecta Czech
Leadership
- José María Pacheco · Founder & PresidentSource: company website
- Jan Nedělník · Předseda představenstva (Chairman of the board)Source: business register
- Nourdine Bihmane · Chief Executive OfficerSource: company website
- Adil Tahiri · Group Chief Technology Officer & Global Head of DigitalSource: company website
- Caroline Brunelliere · Group Chief HR DirectorSource: company website
- Iñaki Aguirre · Group Chief Financial OfficerSource: company website
- Jean-Michel Andre · Group Chief Information OfficerSource: company website
- Marie Iserbijt · Group Chief Communications & Marketing OfficerSource: company website
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Website technologies
Tools and platforms detected on this company’s website, grouped by purpose. Dates record when Evolc observed them.
Analytics
- Google Analytics 4High confidence
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CRM & customer data
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- Tailwind CSSMedium confidence
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Hosting
- nginxHigh confidence
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Website detection does not establish a paid subscription or company-wide use. Tools loaded after consent or sign-in may be missed. “No longer observed” does not prove the company stopped using a tool.