ipex.cz

IPEX a.s. develops cloud applications for customer communication: an omnichannel helpdesk and call centre with AI features such as ticket categorisation, email summarisation, and a chatbot, voicebot and mailbot. Requests from email, phone, SMS, web, WhatsApp and social networks are handled in one system.

The company serves Czech businesses across segments including telco, healthcare, logistics, finance and insurance, e-commerce, IT services, energy, industry and the public sector. Its website lists pricing per user per month for helpdesk and call centre licences and project pricing for AI bots, and cites customer examples such as TP-LINK Czech and Direct pojišťovna. The company was founded in 1992, is based in Praha, and presents its history from telephony services to a contact centre product.

The website states that IPEX is on the market since 1992 and reports 10,000+ active users. The company describes its offering as integrating with CRM, e-shop and Power BI, and it lists job openings under "Pracujte pro IPEX".

Product: Cloud omnichannel helpdesk and call centre platform with AI features, plus chatbot, voicebot and mailbot add-ons.