impacx services

impacx services GmbH, based in Kleve, Germany, provides customer experience (CX) services: inbound customer care and outbound sales and service across phone, e-mail, social media and chat, delivered in-house or through near-shore and offshore models. It also offers AI solutions, including a technology platform for building voice and chat bots hosted on AWS, conversational AI, and AI-supported quality management with its impacx quality index (iQi).

The customers are companies that outsource customer communication or want to optimise their customer service, and the site also offers CX consulting from strategy to implementation. Named references include Engelbert Strauss, INTER Versicherungsgruppe and sipgate. The website does not describe pricing or the commercial model in detail.

The company presents itself as a family-owned business in its sixth generation, with over 30 years of experience in the call centre business and a group tradition the site dates to 1846 in Kleve. The team page lists 300+ employees, according to the careers page. Current job listings are for customer advisors and call centre agents with work locations in Kleve and Krefeld.

Product: Outsourced inbound and outbound customer care, AI voice and chat bot platform, AI quality management, and CX consulting.