Helpsense

Helpsense provides outsourced customer service and sales operations, described on its site as nearshore, offshore and outsourcing service centers. Its services include inbound and outbound calls, cross-selling, customer retention, win-back campaigns, clerk tasks such as dunning and data entry, and web ident, across phone, email, web chat and social media.

The site states that its customers are large German companies from different industries, and lists telecommunication, healthcare, logistics and energy as target industries. The company says it works with clients on a risk-sharing, KPI-based basis. Its revenue model is service delivery for clients rather than a software product.

The site does not state a founding year or headquarters. Job postings name entities Helpsense DOOEL Skopje (North Macedonia) and Helpsense Greece AE, with openings in Thessaloniki, Serres, Kozani, Veroia, Ioannina and Heraklion, plus a remote posting for Greece. The career page seeks people with telesales and teleservice experience.

Product: Outsourced inbound, outbound, cross-selling, retention, win-back and clerk-task call-center services for client companies.