Help Scout
Shared inbox and AI support software for customer-facing teams handling email, chat, SMS and social messages
Highlights
- New on EvolcAdded 2026-11-11
About Help Scout
Help Scout builds customer support software. Its Inbox product brings email, SMS, social, chat and voice conversations into one shared workspace with automatic assignments and workflows. The product line also includes Envoy, an AI add-on with the AI agent Scout, Copilot, which generates reply drafts and triage suggestions for agents, and Signal, which surfaces trends and at-risk accounts from support conversations.
The customers are customer-facing teams in ecommerce, SaaS, insurance, financial services, healthcare, education and other sectors; the company states it powers over 12,000 customer-facing teams. Revenue comes from per-user monthly subscriptions in Standard, Plus and Pro tiers, plus the Envoy add-on priced per resolution.
Help Scout was founded in 2011 and operates as a fully remote company with team members in more than 115 cities; its careers page cites a team of 140. Open roles include VP of People, Head of Product, Director of Product Design, Director of Performance Marketing and Account Executive, Mid Market.
Product: Help Scout Inbox, Envoy, Copilot and Signal: shared inbox, AI agent, agent assistant and conversation analytics for customer support.
Jobs at Help Scout
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Website technologies
Tools and platforms detected on this company’s website, grouped by purpose. Dates record when Evolc observed them.
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- VercelHigh confidence
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Recruiting
- AshbyMedium confidence
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Website detection does not establish a paid subscription or company-wide use. Tools loaded after consent or sign-in may be missed. “No longer observed” does not prove the company stopped using a tool.