Gladly
AI customer service and shopping agents for retail brands across chat, email, SMS and voice
Highlights
- New on EvolcAdded 2026-11-13
About Gladly
Gladly builds an AI customer experience platform. Its agentic commerce product answers shopper questions in chat, recommends products based on past orders, and takes payment within the conversation. Its agentic service product resolves routine customer questions across chat, email, SMS and voice, and passes conversations to human agents with the full history in view. A shared workspace covers routing, QA, workforce management and reporting.
The platform is sold to retail and e-commerce brands; customers named on the site include Nordstrom, Bombas, KÜHL and Condé Nast. The site lists more than 100 integrations and says the service can run alongside existing helpdesks such as Zendesk or Salesforce.
Gladly is headquartered in Millbrae, California, and describes itself as fully remote. It is a fast-paced startup. Open roles include Senior Product Marketing Manager and Senior Product Designer for its AI Platform, and a Senior FP&A Analyst, with remote positions in the US and Colombia.
Product: Gladly AI agents for commerce and customer service, plus a unified customer-profile workspace for human agents.
Jobs at Gladly
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Website technologies
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- Convert ExperiencesMedium confidence
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- VercelHigh confidence
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- UsercentricsMedium confidence
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