Fortay Connect
Independent CX and AI consultancy that advises, selects, delivers and runs contact centre systems for regulated, high-volume organisations
Highlights
- New on EvolcAdded 2026-11-05
About Fortay Connect
Fortay Connect is an independent consultancy for customer experience, contact centre and AI. It advises on how customer contact works, runs platform selection across the market, and delivers and manages the resulting systems, including AI voice agents, AI receptionists, and email and chat automation. The company states that it does not sell platforms or work to platform partner deals.
Its customers are regulated, high-volume organisations; the website names law firms, financial services, retail and manufacturing as sectors. Services are sold as projects and fixed-fee reviews, such as a three-week Customer Conversation Review, and as ongoing managed service and optimisation after go-live. The website reports more than 150 projects delivered and over 20 years of experience in customer contact.
Fortay Connect is headquartered in Manchester, United Kingdom, where it was founded in 2018 according to registry data; the website describes Fortay as brought together in Manchester in 2019.
Product: Independent advisory, platform selection, delivery and managed service for contact centre, telephony and AI voice and chat agents.
Jobs at Fortay Connect
Leadership
- Harriet Forrest · FounderSource: company website
- Mark Taylor · founderSource: company website
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Website technologies
Tools and platforms detected on this company’s website, grouped by purpose. Dates record when Evolc observed them.
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- VercelHigh confidence
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Website detection does not establish a paid subscription or company-wide use. Tools loaded after consent or sign-in may be missed. “No longer observed” does not prove the company stopped using a tool.