First Customer Contact

Contact centre and customer support services for public transport operators across the UK

London, United KingdomFounded 2012firstcustomercontact.com Website technologies

Highlights

New on EvolcAdded 2026-10-29

About First Customer Contact

First Customer Contact provides customer contact services for public transport operators, including call handling, digital communications, payment processing, complaints management, correspondence, refunds and compensation processing. It also provides reporting, quality monitoring and customer satisfaction insights.

Its customers are public transport operators. The company delivers services through dedicated contact centre and back-office teams, supported by automation and integrated systems.

FIRST CUSTOMER CONTACT LIMITED was founded in 2012 and is headquartered in London. The company serves operators across the UK.

Product: Outsourced contact centre, digital communications, payment processing and back-office services for public transport operators.

Jobs at First Customer Contact

No open positions listed right now.

Leadership

Rebecca Hughes · Managing Director
Source: company website
Adrian Whitaker · Head of IT
Source: company website
David Moore · Head of Finance
Source: company website
Drew Kitterringham · Head of People
Source: company website
Mark Reading · Head of Insight
Source: company website

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