Essense

Essense is a customer experience (CX) agency offering CX maturity assessments, customer-centric transformation, journey management, CX strategy and brand experience, data-driven CX and AI consulting, customer insights and optimisation, and operational excellence services. Its PROMISE framework is presented as a CX management approach for linking brand promise to customer journeys.

Its clients are businesses seeking to organise and run CX management; the website cites "some 2026 clients" and describes client cases on streamlining operations and customer research. The company earns revenue from consulting and project work and promotes event roundtables and a PROMISE whitepaper.

The company is registered in the Netherlands, and the website lists a team of service designers, UX designers, CX consultants and client managers. Founder Harald Lamberts is named on the website, and the company advertises open roles for senior service designers, client managers and CX consultants.

Product: CX management consulting and service design services, including the PROMISE CX management framework.