EMEA

EMEA s.r.o. provides outsourced customer service, inbound contact centre operations and active telemarketing (market research, appointment setting). The company also runs a sheltered workshop (chráněná dílna) that employs people with disabilities, and sells Microsoft volume licences under the LicencePro brand, which the website advertises at discounts of up to 50%.

Its customers are businesses that outsource customer contact, including a virtual mobile operator, an online retailer and a manufacturer of EET cash registers, as well as Dallmayr, named as references on the website. Services are scoped to each client's volume and products, and the website describes regular reporting and monthly reviews.

The company was founded in 2003 and began as EMEA Telecom s.r.o., a telecom operator that later added telemarketing and a sheltered workshop. It is registered in Hulín and presents Zlín as its current seat; it also lists a branch in Hranice na Moravě (client centre, opened 2016) and a branch in Romania (opened 2020, city not stated). The website lists three open positions, all for contact centre and call centre agents in Zlín.

Product: Outsourced customer service, contact centre and active telemarketing services, plus a sheltered workshop and LicencePro Microsoft volume licence resale.