Eleveo

Eleveo develops workforce optimization software for contact centers, including workforce management, call recording and media capture, quality management with AI-driven analytics, and compliance tools. The product runs on-premises, in the cloud or in hybrid deployments, and integrates with Cisco Webex Contact Center, Genesys, Microsoft Teams and Amazon Connect.

The company sells through a global partner network and subscription pricing, with support and professional services included in the licence cost according to its pricing page. Its website names contact centers, their managers and agents as the users, and cites about 2,300 customer installations and 97 countries.

Eleveo a.s. was founded in 1999 and is headquartered in Prague, Czech Republic, with a North American headquarters in Franklin, Tennessee and a Slovak branch in Košice. The website states 200+ employees across product, engineering, support, sales and leadership, and lists open job openings with a careers page.

Product: Workforce optimization suite for contact centers: workforce management, media capture, quality management with AI analytics, and compliance tools.